Director Troubleshooting
Update Firmware on Your Zebra DS2208 Scanner
Guide to Updating Firmware on Your Zebra DS2208 Scanner If you are experiencing issues getting your scanner to calibrate into serial mode, it is likely due to a missing firmware update. Updating the firmware on your Zebra DS2208 scanner is an ...
Exporting Procession Logs
Overview Log files are useful post-ceremony for viewing reports of who crossed the stage, and for delivery to photographers for cross referencing images to graduate data. Save your data from the Director software to plan for future ceremonies. ...
Installing Fonts
If during the display approval process, you submitted special font files to Tassel for use on your display, but you aren't seeing them on your software, your computer may not have all fonts pre-installed. The default font for the Director is Arial. ...
Issues Running Dual Line Software
Dual Line Software Not Working Disable security settings on the school computer. Allow permission for the app to run when prompted. Ensure .NET Framework is installed. This must be installed on all computers that will be used to display your dual ...
Issues Running the Director Software
Issues with the Director 2.0 Have you downloaded 2.0 or 1.0? Double check the file name of what was downloaded to confirm which version you have. New Database isn’t working: Make sure the newest version of the Director Software Setup App is ...
Scanner Issues
Scanner Issues with the Director 2.0 In Begin Ceremony Display, “Connected Scanners” should display the correct number of properly programmed scanners that have been connected. If this doesn’t match, or the scanner isn’t programmed correctly, there ...
Extended Display Issues
Only Black/Green Screen Visible Instead of Lower Third Right-click on the desktop and select display settings. Select Display 2. Set "Scale and layout" to 100% (not 125%). Distorted Lower Third Right-click on the desktop and select display settings. ...
Audio Issues
No Audio But Everything Is Scanning Did you unzip the database after you downloaded it? This is step 2 in the email you were sent with your database If you did unzip the database, did you leave everything in the same folder? Do NOT move the database ...
Guidelines for All Ceremonies: Troubleshooting Checklist
If you are having issues Identifying the issue you're running into, review the following: Make sure your ceremony display laptops are set up and tested according to the Ceremony Rehearsal Checklist. Make sure your laptops are set to allow ...
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