Scanner Issues

Scanner Issues

Scanner Issues with the Director 2.0

In Begin Ceremony Display, “Connected Scanners” should display the correct number of properly programmed scanners that have been connected. If this doesn’t match, or the scanner isn’t programmed correctly, there will be an error message displayed and you should reprogram them again.
  1. Close the database before reprogramming your scanners
  2. Unplug and reconnect the scanner to restart it.
    1. If restarting the scanner doesn’t work, plug the QR scanner directly into the computer.
  3. Ensure the scanner is programmed for Serial Mode.
    1. You will get a warning message at the top right of the “Begin Ceremony Display” mode that will tell you if your scanners are not programmed correctly.
  4. If the scanner works while plugged directly into the laptop, but not when it is connected to your extension cables, then the issue may be with your CAT6 extension cables or your USB extenders. 
    1. Check the connections and power supplies for those tools and reconnect them following the procedure outlined here. If the problem persists, switch to your backup cables or adjust the location of your ceremony display laptop accordingly. 
  5. If your ceremony is dual line and utilizing the dual line software, ensure the scanners for stage left and stage right have been programmed correctly using the dual line scanner programming guide.
    1. You will get a warning message at the top right of the “Begin Ceremony Display” mode that will tell you if your scanners are not programmed correctly.

IMPORTANT: When scanning a paper graduate card, make sure to scan the Tassel QR code on the front of the card and NOT scan any photographer’s QR code on the back of the card.



Scanner Issues with MarchingOrder Director 1.0

  1. Unplug and reconnect the scanner to restart it.
    1. If restarting the scanner doesn’t work, plug the QR scanner directly into the computer.
  2. If the scanner requires hitting enter and down to cue a grad, reset it with the scanner programming guide. It is most likely missing the “enter” portion of the automatic scan.
  3. If the scanner works while plugged directly into the laptop, but not when it is connected to your extension cables, then the issue may be with your CAT6 extension cables or your USB extenders. Check the connections and power supplies for those tools and reconnect them following the procedure outlined here. If the problem persists, switch to your backup cables or adjust the location of your ceremony display laptop accordingly. 
  4. If your ceremony is dual line and utilizing the dual line software, ensure the scanners for stage left and stage right have been programmed correctly using the scanner programming guide.
IMPORTANT: When scanning a paper graduate card, make sure to scan the MarchingOrder QR code on the front of the card and NOT any photographer’s QR code on the back of the card.