Issues Running the Director Software

Issues Running the Director Software

Issues with the Director 2.0

Have you downloaded 2.0 or 1.0?

Double check the file name of what was downloaded to confirm which version you have.
 
New Database isn’t working:
  1. Make sure the newest version of the Director Software Setup App is installed.
    1. You do not need to uninstall the previous version to install/update to the new version.
    2. Open the link the the folder with the Director Software Setup App.
    3. Download, unzip and double click to start the install.
  2. Software isn’t opening:
    1. Security settings may prevent the database from automatically selecting the Director 2.0 Setup App.
      1. Have the customer right click on the database and click “open with”.
      2. They should see The Director as an app option to open the database.
      3. If there isn’t a “open with” option - they need to contact their IT security to enable this action.
  3. Make sure you are not directly accessing the Director 2.0 Setup App from your windows search bar.
  4. The software app should only be accessed through the new database provided each season.

App Database


App permissions

Download the initial the Director Setup app well ahead of your event. We recommend doing this as soon as possible because there may be security permissions on your work issued computer that your IT security team may need time to work through.


Download the Director Setup App again if sent with your custom database - this means there is an update and you will need to download and install to make sure you have the latest version.

For Windows 11 

Make sure the setting "Let apps access your file system" is turned on in Settings > Privacy & security > File system. You can also choose which apps can access your file system by turning individual apps and services settings on or off.


For Windows 10

Make sure the setting "Allow apps to access your file system" is turned on. To find this setting, go to Settings>Privacy >File system, or search “File System” in the search bar. Make sure the toggle is on.




Whitelisting the Director software

You may need to ask your IT security team to whitelist the Director Install Application. Application whitelisting is a way to create a list of approved software or files that are allowed to run on a computer system. Your IT security system administrator will whitelist the director software by specifying file details, such as the file name, file path, and file size.


Issues with MarchingOrder Director 1.0

Graduate Queue in MarchingOrder Director is Skipping Graduates

Clear the queue and restart scanning. This issue often occurs after an unrecognized barcode/QR code is scanned (e.g., a photographer’s QR code).
Note: This commonly occurs with single line ceremonies using ProNounce on manual advance.