Hub Troubleshooting
Automatic Emails Are Not Sending
Troubleshoot the following: Ensure the email template is linked to the question. Verify that the email template is set as an automatic email: Go to the Communication module, then Manage Templates. Click the edit icon next to the email template that ...
Unable to Add an Administrator
Error message: “Email conflicts with another administrator or student. Cannot add duplicate accounts. Administrator not saved.” Note: An administrator cannot use the same email address as a graduate. If an administrator is also a graduate (e.g., ...
Sections or Questions on the Registration Form are Not Showing to Graduates
For Sections: Go to the Ceremonies module and find the Registration Form. Click the edit icon next to the section header. Ensure the blue button in the middle of the pop-up window says "Visible on Form" and not "Hidden on Form." Ensure that there is ...
Placeholders in Email, Ticket, or Graduate Pass Templates are Broken
Possible reasons for broken placeholders: Symbols such as “&”, “-”, “/”, “|”, “~” should not be used in any question in the registration form. No questions longer than 150 characters. The question used in the template was modified on the registration ...
Troubleshooting Data Uploads
Handling Incorrect Name Uploads If the site hasn't been opened to graduates: Use the update feature to correct the “FirstName”, “LastName”, and “FullName” in the data. To update phonetics, please contact your Customer Success Manager. Managing ...