Unable to Add an Administrator
Error message: “Email conflicts with another administrator or student. Cannot add duplicate accounts. Administrator not saved.”
Note: An administrator cannot use the same email address as a graduate. If an administrator is also a graduate (e.g., student aid, volunteer), they need to be listed as an administrator with a different email address.
- Check if the administrator already exists:
- Use the search bar at the top of the administrator menu.
- If the administrator does not exist, check if the email address is listed as a graduate:
- Go to the Graduates module. Before selecting "Load all graduates," enter the email into the Quick Search bar at the top of the graduate menu.
- If the email address shows a graduate record, remove it from the ceremony using the Actions menu.
- If nothing populates when searched, click the Show Inactive toggle next to the search bar to search for the email address in previous ceremony periods.