Troubleshooting Data Uploads
Handling Incorrect Name Uploads
If the site hasn't been opened to graduates:
- Use the update feature to correct the “FirstName”, “LastName”, and “FullName” in the data.
- To update phonetics, please contact your Customer Success Manager.
Managing Incorrect Email Uploads
- Correct the email addresses in the “Email” column of your data.
- Create a spreadsheet with only student IDs (column A) and corrected email addresses (column B).
- Use the update feature to run an update.
- On the update preview page, match the student ID to student ID instead of email to email.
- When selecting which data field on the spreadsheet to update, choose Email and select "Leave existing graduate data unchanged."
- Refer to the update instructions for detailed examples.
How to turn off the initial automatic email upon upload
Go to the Communication module and click the edit icon next to the Add Graduates to Website email template.
- In the Trigger drop-down menu, select - -NONE- - before clicking Save.
Note: it is recommended to turn this email back on to automatically send after your initial upload of graduates so that any additional uploads of graduates do not need to be manually emailed by you or other administrators.
Upload has missing information
- If upon upload your graduates have missing data from specific columns of your data upload, it is most likely that your data upload sheet’s headers did not match the data template.
- Correct your data headers, and follow the instructions to Run an Update to add the missing data.