Operating the Graduate Help Desk
Help Desk Overview for Director
Tassel recommends setting up a Help Desk by your graduate entrance or card distribution area. Here, event staff can help with important day-of ceremony needs like distributing backup graduate stage cards, making changes to on-screen display information, or inserting late additions to the ceremony software.
This station should be staffed with knowledgeable personnel that are familiar with the Director software, can manage back-up labels and cards, and direct graduates through the venue. They should be able to complete the following tasks in the Director:
- Complete last minute updates to graduate information
- Remove a graduates audio file
- Add a late addition to the ceremony
- Locate and review graduates details to confirm accuracy
- Distribute backup labels or cards
This station should be equipped with the following:
- Laptop - ensure it has:
- A power supply
- The Director Software Setup App, already installed
- Current Director Database for your ceremony
- QR Code Scanner (Tassel Provided)
- Back Up Cards/Labels - These will be used if graduates lost their cards or their phone is cracked/battery dead and their graduate pass can’t be scanned.
- Gold Blank Cards - These will be given to late addition graduates. They will need to be filled out by the graduate.
- Index Cards - Back up labels will be placed on index cards for graduates to use.
- Sharpie Markers or Pens - Used for graduates to fill out blank cards
- USB Thumb Drive - to merge data to the Ceremony Laptop.
A well-staffed Help Desk can solve problems quickly and help prevent slowdowns in your check-in lines.