Sending an Email
To Send Emails:
- From the Hub homepage, select the Communications module. From the Send Email tab, you will select the population you want to send an email to from the Standard Filter drop down menu. For more information on Custom Filters, contact your Customer Success Manager.
- From the Load Template drop-down menu, click on the template you would like to send. This will automatically populate the Sender Email, Subject, and Message fields.
- Click Review Recipient Total. You will see a pop-up window that will confirm the number of emails you are sending along with the option to enter an email to receive a notification when the emails have successfully been sent.
- Select Send Now.
To view the status of your email, select the View Sent Emails tab to see a timestamp of your email along with how many graduates have opened and viewed your email, along with any emails that bounced.
To view specific emails that have been opened or bounced, select the icon under the Details column.
To Send Emails to a single grad or specific group of grads
1. Go to the Graduates Module.
2. Search for the graduate you wish to send an email to and check the box next to their name.
a. You can also select a group of grads from a view in the "all graduates" drop down menu and check the "select all box" to check the boxes for all of the graduates in that view.
3. In the Actions drop down menu, select "add to email".
4. This will bring the grad to the Communications Module
a.From here, you can select a template to send or make a whole new email.