Stage passes are now available on Google and Apple Wallet! This exciting feature was released on October 30, 2024 for Apple Wallet, and on December 11, 2024 for Google Wallet. Please read our FAQ below and contact your Customer Success Manager if you have any additional questions.
How do I turn on the ability for our graduates to add their stage pass to Google or Apple Wallet?
You do not need to take any action to utilize this feature upgrade! Mobile Wallet for both platforms is now automatically turned on for all customers, so when your stage passes are sent to students, they will see the option in their email and when they open the web-based pass itself.
I have already sent out stage passes for our upcoming ceremony. Will students be able to use Google or Apple Wallet?
If stage passes were emailed to graduates before October 30th, 2024 for Apple Wallet or December 11, 2024 for Google Wallet, your graduates will not see the option to add to Wallet in the stage pass email. Graduates will however be able to add their pass to their Mobile Wallet by logging into their registration website. Stage passes can also be re-emailed to give graduates the option to add to their preferred Mobile Wallet.
Do I need a new scanner to scan from Mobile Wallet?
No, your existing QR code scanner will work with stage passes on Google or Apple Wallet.
When will the stage pass begin appearing on a student’s iPhone or Android home screen?
- Apple Users - Graduates will receive a ceremony notification on their phone starting 2 hours before the ceremony.
- Android Users - Graduates will receive a ceremony notification on their phone starting 24 hours before the ceremony.
How does a graduate view additional information that does not fit on the main stage pass within Google or Apple Wallet?
A graduate should open their pass within Google or Apple Wallet and click on the three dots on the top right corner. This will take them to the additional information section. They will have access to the full web-based stage pass via a link from this section.
Are stage passes accessible from smartwatches?
Yes, stage passes that are added to Apple or Google Wallets are accessible from compatible smartwatches.